![]() ![]() Please call us at 24 or email us at do I do if there is a problem with an item that was delivered via In-home delivery? Pickup is available at our local distribution center at 7900 Cedarville Rd Brandywine, MD 20613. Please note that our delivery teams cannot install electronic equipment in our furniture nor remove old furniture. In-home Delivery is scheduled geographically fit for that day and time frames are 4-hour windows that are assigned. Our skilled delivery team inspects and prepares each item before carefully assembling it (when necessary) and placing it in your home. With the In-Home Delivery, our exceptional customer service continues right to your door. What does the In-home Delivery service include? We do not ship internationally at this time. A pickup must be scheduled to arrange a return or you may return it to our local distribution center at 7900 Cedarville Rd., Brandywine, MD 20613. Items delivered via our In-home delivery service cannot be returned to a local store. If you have further questions please call us 24.Ĭan I return furniture to a local Marlo store? ![]() After deducting the restocking fee and delivery fee, the customers hall be entitled to store credit for the remaining balance of the purchase price. There will be no refund of a pickup or delivery fee. A restocking fee will be charged for all returns, including returns due to a customer's change in preference of color, size, if the item does not fit, or any other reason. Once an invoice has been scheduled for delivery, the invoice items have been transferred from the warehouse to a store for pick-up, or the customer has taken possession of the merchandise all approved returns will be charged a 30% restocking fee. A credit will be issued to the original credit card account Refunds generally appear on your credit card statement within one to two billing cycles. It can take up to 5 business days for your cancellation and refund to be processed. When can I expect a refund for a cancelled item? You can either speak with a client service professional at 24 or email us at We will need your order number and details of the item(s) you would like to change or cancel. How do I make changes to or cancel my order? ![]() In that case, the invoice will be treated as a return, and provisions of: Once an invoice has been scheduled for delivery, the invoice items have been transferred from the warehouse to a store for pick-up, or the customer has taken possession of the merchandise all approved returns will be charged a 30% restocking fee. This seventy-two (72) hour window does not apply if the customer has picked up their merchandise or scheduled a delivery. A customer may cancel his/her order within seventy-two (72) hours of placing the order and receive a full refund of his/her deposit or store credit All cancellations after the seventy-two (72) hour cancellation period has expired are subject to a cancellation charge in the amount of ten percent (10%) of the invoice amount. ![]()
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